POLICIES

Spellbound Skincare is an appointment only business. We do not accept walk-ins. Upon arrival, please have a seat in the waiting area and you will be serviced at your scheduled time. If you arrive early, please text 317-775-3735 to notify us that you are at the salon, in case your provider can see you before your scheduled appointment.

Appointments cancelled within 24 hours of the scheduled appointment will result in a charge of 50% of the appointment total. Failure to show up for your scheduled appointment will result in charge of 100% of the appointment total.

Please note, appointments can be cancelled and rescheduled online as long as it is done outside of the 24 hours leading up to your appointment. If your appointment is within 24 hours and you need to cancel or reschedule, you must call or text 317-775-3735 to notify us and we will remind you of our cancellation policy. 

Spellbound Skincare reserves the right to refuse service to any guests at its discretion. This decision may be exercised in response to offensive or questionable behavior exhibited by a guest. Spellbound Skincare is an inclusive space for everyone and does not tolerate inappropriate comments or behavior of any kind. More specifically sexual harassment, racist, sexist, transphobic or homophobic remarks will not be tolerated. In the event that you make our staff or other guests feel uncomfortable, you will be banned from booking any future appointments at Spellbound Skincare. Thank you for understanding.

To contact Spellbound Skincare, please text or call 317-775-3735. Spellbound Skincare does not have a receptionist. If we miss your call, we are either out of the studio or with a client. Please leave a voicemail and we will get back with you. If our voicemail box is full, please leave a text message. We will reach out to you via phone call or text message. We will not return your call if you do not leave a voicemail or text message due to scam/spam calls. Thank you for understanding.

Spellbound Skincare does offer men's waxing services, including brazilian waxing. We are happy to provide this service, we just ask that you act appropriately if you elect to book a wax with us! This is a professional waxing service only and any misconduct will not be tolerated. If the service cannot be completed due to any unwanted behavior, the service will end and the card on file will be charged regardless if the waxing session has been completed or not. Thank you for understanding.

In order to maintain a quiet and relaxing atmosphere, it is preferred that you do not bring any extra guests or children along with you for your appointment. We have limited seating in the waiting room and the skincare studio itself is quite small. If you want to bring a guest, please inform me of this prior to your arrival. Only 1 guest is permitted to accompany you during you appointment. If you bring multiple people with you to your appointment, they will be asked to wait outside of the salon. Children who are being too disruptive to other guests or staff members will not be permitted to return to the salon in the future.

If you arrive to your appointment more than 8 minutes late, you will be considered a "no-show" and result in the 100% service fee. Please take into account traffic times, weather conditions, and parking when arriving to your appointment. 

Photos and videos may be taken before and after appointment and may be posted on social media platforms such as Instagram, Facebook, and our website. This is for marketing and advertising purposes. Clients may opt out of social media upon request.

Spellbound Skincare does not issue refunds or exchanges on products or services. All sales are considered final. Gift cards do not expire.